Online Tutoring FAQs
Everything You Need to Know

One-to-one tutoring is billed weekly by card payment via Stripe, in advance of lessons. Eligible group programmes can be paid weekly or through current group-only upfront options. For one-to-one tutoring, cancellation requires 4 weeks’ written notice after the 14-day cooling-off period.

Yes, for eligible group tutoring programmes only. Upfront lesson blocks may be available for eligible specialist GCSE group programmes. Check the GCSE group options for the current payment arrangements. One-to-one tutoring is billed weekly.

Unfortunately, we are unable to accept childcare vouchers at this time. If you would like to discuss the payment options available, please contact the NLG team or call 01434 239069 and we will be happy to help.

Visit the Find a Tutor page and tell NLG the learner’s subject, level, current priorities and availability. The team will then check a suitable tutor match based on those requirements and current tutor availability. You can also call 01434 239069.

We aim to find a suitable tutor on the same day wherever possible. Matching times can vary depending on the subject, level, exam board, the learner’s individual requirements and tutor availability, but our team will keep you updated and confirm the best available match as quickly as possible.

NLG considers subject experience, education level, exam-board relevance, learning needs, availability and tutor fit. For SEND learners, matching can also consider relevant experience with the learner’s additional needs and preferred approach.

Yes. If the current match is not suitable, contact the NLG team. The team can review the situation and check an alternative tutor match, subject to suitable tutor availability.

You can reach us by phone on 01434 239069 by email at support@tnlg.co.uk, or via the contact form on our website.

NLG lessons are delivered live online and start from 40 minutes. One-to-one lessons are tailored to the learner, with tutors using tools such as screen sharing, digital whiteboards and other interactive resources to make learning engaging and effective. Specialist GCSE Maths and English small-group lessons are 60 minutes, while other group programmes may have their own lesson formats. All lessons are delivered by DBS-checked tutors in line with NLG’s safeguarding-led standards.

NLG’s Make-Up Credit policy may apply to eligible missed lessons. Visit the Make-Up Credits page for the current rules and instructions on using a credit.

Yes, tuition continues throughout the school holidays. If you are unavailable for your usual lesson, eligible missed lessons are issued as Make-Up Credits (MUCs), giving you the flexibility to rearrange them for a time that suits you so the learner does not miss out. Visit the Make-Up Credits page for full details on eligibility and how to use your credits.

Yes. Tutors can review past-paper work and provide feedback during one-to-one lessons where it is relevant to the learner’s subject and exam preparation. This can include answer structure, calculations, timing, accuracy and exam technique.

Yes. One-to-one lessons can focus on exam preparation such as past papers, topic gaps, mark schemes, timing, revision planning and exam technique. The exact focus depends on the learner’s subject, current priorities and suitable tutor availability.

NLG offers specialist small-group tutoring in GCSE Maths and GCSE English, subject to availability and suitable placement. Other group services, such as NLG Live, are separate programmes with their own arrangements. One-to-one tutoring is also available for supported subjects and levels.

NLG’s specialist GCSE Maths and English small groups have up to 8 pupils. Other group formats may have different group sizes. The team will explain the format when discussing a programme.

One-to-one tutoring gives the learner a dedicated tutor for a 40-minute lesson tailored to individual priorities. Specialist GCSE small-group tutoring is a 60-minute structured lesson for up to 8 pupils. Specialist GCSE small groups cover Maths and English and depend on availability and suitable placement. Other group formats are separate services.

A move between 1:1 and group tutoring may be possible. Contact our team to discuss the most suitable option. Any change is subject to group availability, suitable placement, scheduling and confirmation by our team.

Yes. NLG offers specialist SEND one-to-one tutoring. Tutor matching considers the learner’s needs, subject, level, communication preferences and relevant tutor experience.

NLG considers the learner’s subject, level, communication preferences, additional needs, availability and the tutor’s relevant experience. Matching is subject to a suitable tutor being available.

Please contact the NLG team to discuss whether a local-authority funded tutoring arrangement can be supported for the specific learner or placement. Funding and procurement requirements vary by authority and circumstance.

Schools may be able to use Pupil Premium funding for eligible tutoring where this fits their own funding rules and objectives. NLG can discuss tutoring delivery, safeguarding and reporting requirements with the school. Learn more about tutoring for schools.

NLG can discuss online tutoring support for school pupils across relevant primary and secondary stages. Subject availability, delivery format and programme requirements should be confirmed with the NLG schools team for the specific cohort.

Set-up time depends on pupil numbers, subjects, tutor availability, safeguarding requirements, scheduling and the school’s procurement process. The NLG schools team can confirm a realistic implementation timeline once the programme requirements are known.

NLG can discuss tutoring arrangements with schools, academy trusts, local authorities and other education settings. Contact the schools team to confirm current delivery options, reporting requirements and programme availability.

Visit the Tutor Application page for the current application process, role requirements and any vacancies. Follow the instructions on that page when submitting your application and supporting information.

Tutor pay varies by role, subject, level, experience and the current vacancy. Please check the Tutor Application page for current rates and role details rather than relying on an older published pay range.

For NLG payment or administrative queries, contact the relevant NLG team. For personal tax advice or tax-return requirements, tutors should use HMRC guidance or speak to a suitably qualified tax professional.

You can cancel one-to-one tutoring by giving 4 weeks’ written notice after the 14-day cooling-off period. Please use the current cancellation contact route provided by NLG. If you want to discuss a temporary break instead, contact the team before making changes.

NLG’s current tutoring service is delivered online. If you have a specific delivery requirement, contact the team to check the current options available.