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Reschedule a Missed Lesson
Make-up credits can be used to reschedule the missed lesson at a time that works for both you and your tutor.
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Make-Up Credits Guide
How to Use Make-Up Credits
We often get asked how make-up credits work when a lesson needs to be rescheduled. This guide explains the key points, how credits can be used and where to check the full tutoring terms.
Quick Video Guide
Watch How Make-Up Credits Work
This short video explains what you need to know about using make-up credits, including rescheduling missed lessons, adding extra time and using credits within the required window.
Important: this page is a simple guide. Please refer to the full National Learning Group tutoring Terms & Conditions for complete eligibility and usage rules.
The Key Points
Everything You Need to Know
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Add Extra Lesson Time
Make-up credits can be used by adding additional time onto regular lessons, offering greater flexibility when extra tuition support is needed.
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Use Within 3 Weeks
Make-up credits must be scheduled within three weeks of being issued to remain valid. The session itself can take place later, but it must be added to the calendar within the three-week window.
Frequently Asked Questions
Make-Up Credits FAQs
What is a make-up credit?
A make-up credit allows an eligible missed lesson to be rearranged or used towards additional tuition time, subject to National Learning Group’s tutoring Terms & Conditions.
How long do I have to use a make-up credit?
Make-up credits must be scheduled within three weeks of being issued. The session can take place later, but it must be added to the calendar within that window.
Can I add time to an existing lesson?
Yes, make-up credits can be used to add additional time onto regular lessons where this works for both you and your tutor.
Where can I check the full rules?
The full details are set out in the National Learning Group tutoring Terms & Conditions. You should check these before arranging a make-up lesson.
Terms & Conditions
Check the Full Tutoring Terms
Make-up credits are subject to National Learning Group’s tutoring Terms & Conditions. Review the full policy before arranging or using a credit.
View Terms & Conditions