Online Tutoring FAQs
Everything You Need to Know

NLG 1:1 online tutoring starts from £38 per session for primary pupils, £42 per session for secondary and GCSE students, and £46 per session for A-Level. SEND tutoring is £40 per session. Group tutoring for 11+ and GCSE Maths and English starts from £20 per week. The first lesson is available for £1. View full pricing.

Yes. NLG offers a £1 trial lesson for all new students. This is a full tutoring session for just £1 with no commitment and no contract required. Book your £1 trial here.

NLG tutoring is billed weekly by Direct Debit via Stripe Bacs on a regular date that suits you, in advance of lessons. Group tutoring can also be paid via upfront lesson blocks with savings of up to 30%. There are no long-term contracts.

NLG does not collect payment until after the first lesson has been successfully completed. Once the Direct Debit is set up, it takes around 5 working days to process. This means the first payment often covers two lessons. This is completely normal and your account will settle into the regular weekly cycle from that point.

Yes, for group tutoring. Upfront lesson blocks are available for 11+ and GCSE group tutoring with the following options: Starter: 5 lessons for £90 (save £10), Advanced: 10 lessons for £160 (save £40), Elite: 15 lessons for £210 (save £90). View pricing options.

To discuss alternative payment options including childcare vouchers, please contact our team or call us on 01434 239069. We will look at your situation and advise on what is possible.

Visit nationallearninggroup.co.uk/find-a-tutor and complete the short form. Our team will match you with the right tutor based on your child's subject, level and learning needs. You can also call us on 01434 239069.

Finding a tutor typically takes 1 to 7 days depending on your requirements and tutor availability. Once matched, we need up to 24 hours to complete the allocation and confirm the first session.

We match students to tutors based on subject specialism, education level, teaching style and the student's specific learning needs. For SEND students we also consider the tutor's specialist training and experience with the relevant additional need.

Yes. If the match is not working for any reason, please contact our team and we will arrange an alternative tutor. We want every student to have the right fit and will always work to find a better match if needed.

You can reach us by phone on 01434 239069 by email at support@tnlg.co.uk, or via the contact form on our website.

NLG lessons take place online via Zoom. Sessions are interactive with screen sharing, digital whiteboards and real-time feedback. All sessions are recorded for safeguarding purposes. 1:1 sessions are 40 minutes and group sessions are 60 minutes.

If a lesson is missed, NLG's Make-Up Credit policy applies. Make-up credits allow you to reschedule missed sessions. Visit our Make-Up Credits page for full details on how to reschedule.

Yes. Tutoring continues through school holidays if you wish. If you prefer to pause over a holiday period, please speak to our team about break options. Over half of students who pause tutoring for the holiday season return afterwards.

Yes. NLG tutors can provide one-to-one feedback on exam papers and past paper work. This can be built into regular sessions or arranged separately. Contact our team to discuss how this can be incorporated into your child's programme.

Yes. While NLG does not offer a standard crash course, 1:1 tutoring is highly adaptable and can be focused entirely on intensive exam preparation: past papers, technique, timing and revision strategy. Speak to our team about building an intensive programme before key exams.

NLG currently offers group tutoring for 11+ preparation (Maths and English combined on alternate weeks) and GCSE Maths and GCSE English separately. All other subjects and levels are available as 1:1 tutoring only.

Group tutoring starts from £20 per week for a 60-minute session. Upfront lesson blocks are available with savings: 5 lessons £90 (save £10), 10 lessons £160 (save £40), 15 lessons £210 (save £90). View all pricing.

NLG group sessions have a maximum of 8 pupils per group. This keeps sessions structured and ensures every pupil receives meaningful engagement from the tutor throughout the session.

1:1 tutoring gives your child a dedicated tutor for 40-minute sessions tailored entirely to their specific gaps and pace. Group tutoring brings up to 8 pupils together for 60-minute structured sessions at a lower price per week. Group works well for exam preparation where a structured curriculum applies to all pupils in the group.

Yes. Students can move between group and 1:1 tutoring at any time. Contact our team to discuss the best option for your child's current stage and confidence level. There is no penalty for switching formats.

Yes. NLG offers specialist SEND 1:1 tutoring for pupils with dyslexia, dyscalculia, ADHD and other additional learning needs. SEND sessions cost £40 per session. Tutors are trained to adapt sessions to individual learning profiles and communication needs. Learn more about SEND tutoring.

For SEND students we consider the tutor's specialist training, experience with the relevant additional need and their approach to adapted learning. We take additional care with matching to ensure the tutor's style is the right fit for the student's specific profile.

Yes. Local authority funded placements are supported for SEND tutoring. Contact our schools team to discuss your specific situation and how funding can be arranged.

Yes. Schools can use Pupil Premium funding and recovery premium to cover the cost of NLG tutoring for eligible pupils. NLG provides full reporting so schools can evidence impact against Pupil Premium objectives. Learn more about our Schools Programme.

NLG supports pupils from KS1 to KS4, Years 1 through to Year 11. Subjects include Maths and English at every key stage, with additional subject support at secondary level. Sessions align to the relevant exam board specification and national curriculum requirements.

Most schools are up and running within two weeks of first contact. A dedicated schools liaison officer manages the entire process from matching tutors to scheduling sessions around your school timetable.

Yes. NLG works with multi-academy trusts, local authorities and alternative provision settings. We can deliver consistent tutoring provision across multiple schools under a single programme agreement with consolidated reporting. Contact our schools team to discuss.

If you are interested in becoming a tutor, fill out the application form on our Become a Tutor page, or check job listings on Indeed or LinkedIn. Please submit your CV and any relevant qualifications with your application.

NLG tutor pay ranges from £14.01 to £22.50 per hour on the standard rate. Pay varies based on subject, level and tutor experience. For full details please visit our Become a Tutor page or contact our HR team at support@tnlg.co.uk.

Please contact our HR department directly at support@tnlg.co.uk with any payroll or tax-related queries. They will be able to advise you further.

You can cancel with a 4 weeks' notice after the 14-day cooling-off period by emailing cancel@tnlg.co.uk. There are no long-term contracts and no penalty for cancelling. If you are considering a break rather than cancellation, please speak to our team first as we can often arrange a pause.

Yes. Please speak to our team about break options if you want to pause during holidays. We can help arrange your return to tuition with us. Over half of students who pause for the holiday season return to their programme afterwards.

NLG currently offers online tutoring only via Zoom. All sessions are delivered online with interactive digital tools. Face-to-face tuition may be considered in the future. Contact us if you have specific requirements.